Susan has an extensive background in the Travel and Meetings & Events industry. Her past roles have included executive positions in the industry's corporate and supplier sides.  Susan is the Founder of TAMS - Travel and Meeting Society and has expertise in business leadership, T&E procurement, strategy and planning, and process optimization.

She is widely known as both a disruptor and innovator in the industry.

Susan is a recipient of multiple awards recognizing her career achievements and contributions, including being named, for the third time, one of the Top 25 Influential Executives in 2021 by Business Travel News, Top 50 Women in Travel in 2021, and induction into The Business Travel Hall of Fame.