20 - 22 August 2023

Hilton Fort Lauderdale Marina

Florida, USA



The Advantage Global Network and Hickory Global Partners are proud to present ITMC Summit 2023.


The summit has been designed to bring global travel together and is the only conference that caters to global independent Travel Management Companies (TMCs), and travel agencies operating across the full travel spectrum including corporate, leisure, and meetings, incentives, conferences, and exhibitions (MICE) verticals.

The alliance between The Advantage Global Network and Hickory Global Partners represents over $34 billion in travel sales from the collective spend of our TMC and travel agency members, providing a unique opportunity to bring a sizeable community of likeminded small and medium enterprise (SME) businesses together from across the globe.


The summit welcomes all TMCs travel agency groups, members and non-members alike and supplier partners worldwide.

Delegates are invited to participate in conference and networking sessions that will enable sharing of knowledge, global insights, opinions, and practical advice, leading industry professionals and speakers on a wide range of topics that are critical to the global travel industry.


For the past few years, these events have been held virtually. We are thrilled to be back to our in-person format and are excited to host this event live and in person.

Fort Lauderdale


Throughout the course of the summit, we will be exploring the ways our industry continues to evolve in an everchanging, world. We will focus on advances in technology, managing customer expectations and understanding how we can deliver safe and sustainable service solutions across the world.


We will provide access to industry-leading professionals, keynote speakers and a variety of workshop sessions designed to provide delegates with inspiration, insight, and knowledge which can be implemented to improve and diversify your business.


Our exclusive Global Connections session brings travel agency delegates and supplier partners together for a succession of short meetings in a marketing environment,

to build relationships and boost both product and destination knowledge.


In addition, throughout the three-day event there will be ample time for significant informal networking opportunities to collaborate with industry peers.


Fort Lauderdale provides the backdrop for the summit and, with time permitting, you can extend your stay to explore the beautiful local area with an abundance of world class beaches to enjoy, or travel to further distances with the likes of Miami, Orlando and the Florida Keys all within reach.


Sunday 20 August 2023
Delegates arrive

7:00pm - Welcome reception with drinks and dinner

Monday 21 August 2023
- Welcome from our mistress of ceremonies and summit moderator Susan R. Lichtenstein, Vice President of Sales, HQ

9:30am – 10:00am: To be or not to be – What trends will impact Independent TMCs and travel agencies?

10:00am – 10:45am: Quality is remembered long after the price is forgotten

10:45am – 11:15am: Time for a break

11:15am – 11:4am: Part 1 – Customer: The customer has changed, and TMCs must adapt

11:45am – 12:15pm: Part 2 – Cost: The new revenue streams customers will actually pay for

12:15pm – 12:45pm: Part 3 – ESG: Pain or potential?

12:45pm – 1:30pm: Lunch

1:30pm – 3:30pm: Breakout sessions

3:30pm – 4:15pm: Closing

4:45pm – 6:15pm: Global Connections

Gala Dinner

Tuesday 22 August 2023
9:15am -
Conference session

9:10am – 9:45am: Session 1: A first date with the enablers

9:45am – 10:30am: Session 2: This is Jeopardy

10:30am – 10:45am: Time for a break

10:45am – 11:30am: Session 3: How to earn and operate in a modern retailing world

11:30am – 12:00pm: Final session: The independent TMC/travel agency value proposition - let's write the future headlines

12:00pm: Closing and farewell lunch

Global Connections session

Global Connections session



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